Privacy policy

To better provide you with products and services offered on our site, Zinc USA may collect personally identifiable information, such as your:

Collection of your Personal Information

First and Last Name

E-mail Address

Phone Number

If you purchase Zinc USA’s products and services, we collect billing and credit card information. This information is used to complete the purchase transaction. We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering an purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Use of your Personal Information

Zinc USA collects and uses your personal information to operate its website(s) and deliver the services you have requested. Zinc USA may also use your personally identifiable information to inform you of other products or services available from Zinc USA and its affiliates.

Sharing Information with Third Parties

Zinc USA does not sell, rent or lease its customer lists to third parties. Zinc USA may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Zinc USA, and they are required to maintain the confidentiality of your information. Zinc USA may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Zinc USA or the site; (b) protect and defend the rights or property of Zinc USA; and/or (c) act under exigent circumstances to protect the personal safety of users of Zinc USA, or the public.

Tracking User Behavior

Zinc USA may keep track of the websites and pages our users visit within Zinc USA, to determine what Zinc USA services are the most popular. This data is used to deliver customized content and advertising within Zinc USA to customers whose behavior indicates that they are interested in a particular area.

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by Zinc USA. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Zinc USA website.

Security of your Personal Information

Zinc USA secures your personal information from unauthorized access, use, or disclosure. Zinc USA uses the following methods for this purpose:

SSL Protocol

When personal information (such as a credit card number) is transmitted to other websites, it is protected using encryption, such as the Secure Sockets Layer (SSL) protocol. We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this site cannot be guaranteed.

Children Under Thirteen

Zinc USA does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

Changes to this Statement

Zinc USA reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

US Freight Charges

All deliveries will be sent to you or your clients via UPS Ground or Sure Post in order to keep the cost of the program reasonable. The freight charges will be on your order confirmation and your final invoice.

The estimated delivery times are as follows:

By UPS Standard Ground within US: 2-5 days to most states
By UPS Sure Post within 3-6 days to most states

Arrangements for expedited freight or shipments outside of the continental United States please contact Additional or expedited freight charges must be paid via credit card ahead of time meaning before the shipment leaves the warehouse.

Shipping to Mexico and Canada

The Pilatus program is only serviced for clients in the USA. All freight charges will be on your order confirmation and your final invoice. Should you need to ship outside of the United States please contact

Product Return Requests

Please contact us if you need to return your goods, we will send you information on how to proceed. We will give you an RGA# (Return Goods Authorization number). Please also specify the reason for the return in the request via email to We do reserve the right to evaluate all returns from Canada and Mexico due to the cost and lead-times of these types of returns.

All goods to be returned to:

Baker and Baker

C/o Pilatus

5120 Waynesville Jamestown Rd

Jamestown, OH 45335

Contact Information

Zinc USA welcomes your questions or comments regarding this Statement of Privacy. If you believe that Zinc USA has not adhered to this Statement, please contact Zinc USA at:

Zinc USA Inc.
Effective as of April 10, 2024